£16.02 Per Hour
Full Time
Temporary
Birmingham, West Midlands
Customer Service And Call Centre
Posted 5 hours ago
Expires In 29 Days
Job Description
1st Line Support Agent / IT Help Desk / Service Desk Analyst
Location: Birmingham City Centre
Pay: £16.02 per hour
Type: Ongoing Temporary Contract
About the Role
Step into a fast-paced, forward-thinking company where your development genuinely matters. Based in modern Birmingham offices, you’ll join an energetic and supportive IT Service Desk team that’s big on training and internal progression.
As a 1st Line Support Agent / IT Support Technician, you’ll act as the first point of contact for all corporate and retail IT issues working within a busy Help Desk / Service Desk environment.
This role is ideal for someone looking to grow a long-term career in IT Support, Technical Support, or Desktop Support, with clear progression into 2nd Line Support.
What You’ll Do
What You’ll Bring
Why You’ll Love It
Opportunities like this don’t stay open for long, submit your application today or get in touch with Gabriele Strazdauskaite on 0121 643 5000 or Gabriele.Strazdauskaite@pertemps.co.uk and secure your place in a growing IT team!
Location: Birmingham City Centre
Pay: £16.02 per hour
Type: Ongoing Temporary Contract
About the Role
Step into a fast-paced, forward-thinking company where your development genuinely matters. Based in modern Birmingham offices, you’ll join an energetic and supportive IT Service Desk team that’s big on training and internal progression.
As a 1st Line Support Agent / IT Support Technician, you’ll act as the first point of contact for all corporate and retail IT issues working within a busy Help Desk / Service Desk environment.
This role is ideal for someone looking to grow a long-term career in IT Support, Technical Support, or Desktop Support, with clear progression into 2nd Line Support.
What You’ll Do
- Provide quick, reliable 1st Line IT Support across corporate and retail systems
- Log and manage incidents using a ticketing system in line with SLA targets
- Support retail POS systems, in-store equipment, payroll applications and business-critical software
- Deliver excellent customer service with a confident and professional phone manner
- Escalate complex issues to 2nd Line Support / Desktop Support Engineers when required
- Work efficiently in a high-volume IT Help Desk environment
What You’ll Bring
- Previous experience in 1st Line Support, IT Help Desk, Service Desk or Technical Support
- Strong problem-solving and troubleshooting skills
- Excellent communication and call-handling ability
- Comfortable supporting Windows OS, Microsoft Office 365 and basic networking issues
- Ability to manage workload in a fast-paced, target-driven environment
- This role requires full flexibility to work shifts between 7:00 AM and 1:00 AM, including weekends and public holidays, on a rotating 4-on, 4-off shift pattern.
Why You’ll Love It
- Competitive pay: £16.02 per hour
- Ongoing training in IT systems and service desk tools
- Fun, social and supportive team culture
- A company that promotes internal progression and IT career development.
Opportunities like this don’t stay open for long, submit your application today or get in touch with Gabriele Strazdauskaite on 0121 643 5000 or Gabriele.Strazdauskaite@pertemps.co.uk and secure your place in a growing IT team!